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Wednesday, September 24, 2008

Job Satisfaction

I have a great job and I find a lot of satisfaction in working for a company that strives to help protect the common man against the big bureaucratic machine that is the IRS. I'm aware there are very nice people who work at the IRS, my best friend's mom is one of them, but there is this big crevasse between the common American person and the IRS that needs to be bridged sometimes.

Which is where the company I work for comes in and it's highly satisfying to help people.

But then there are the clients that blame you for their $25,000 penalties when they don't file their taxes on time, who gives us less then the required amount of information needed to deliver their taxes on time, and who call every five minutes to make sure things get done on time even though they still are with holding information and blame you the whole way through the process if it doesn't get done correctly.

I understand we need to be a bridge for the gap between government and the common person but seriously whatever happened to taking responsibility for your own actions.

Needless to say everything was taken care of and then some but I was a little ruffled by the end of delivering the required documents and walked back to school for the rest of my days classes.

I was thinking about urgency and the line we need to draw with our clients when their urgency becomes irrational. As I mused about this I walked on to the bike path leading back to my campus when I found myself smiling and breathing in the wonderful smells of the foliage next to the river and realized it doesn't really matter. This bike path always does this too me and I found myself forgetting about the frustrating experience of human nature.

If only all jobs allowed you to travel to your happy place when you're feeling low and slightly disgruntled.

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